Parable of the Bus
This is the
parable of two committees that each wish to reach a destination. One committee takes care about how it
prepares itself for the journey, establishing a clear destination, carefully choosing
leadership, developing a plan, attracting others and having clear expectations
of members . They also decide how they will develop the power to influence
others who may be able to assist them overcome obstacles on their way, as well
as ensuring they have the required resources for the journey. The other committee is not as clear about
their destination, the means of getting there and this has clear implications
for sustainability and the likelihood of their success.
The reason
I conceived this story was that over many meetings, with many different committees,
I found that often committee members seemed to see each of the aspects of
organising and running a successful committee as being separate and unrelated,
so I wanted a way to show how each aspect of a successful committee was a key part
of every other aspect. I wanted one
story that contained all the different elements of a successful committee and
was flexible enough to adapt to different situations in different counties
The bus
parable contains a structure to stimulate discussion and is able to link all
the key elements that a committee is likely to encounter in one story. For example a committee without a clear goal will
likely flounder or they may have a clear goal but weak leadership or governance
or strong governance but no agreed action plan or map. The aim is really to
convey that a committee is only as strong
as their weakest element. I also found that when individual problems arose, I
needed a way to be able to place whatever was happening in the moment within a bigger
context and within one story and show its relationship to other aspects of
their committee life.
Every country on earth has buses, by different names: Matatu’s in Kenya, Bis in Indonesia or Marshotni in Armenia and all communities seem to readily identify with them and a the
concept of the journey. I have chosen what I have
found to be the most important elements of the “journey” and throughout there
is the parallel between running a bus company and taking a road journey and the
journey of the committee to its particular destination or goal. At the same
time the ‘container’ of this analogy is so rich that there are any number of
improvisations that can be added depending on the situation at hand.
But we are also inviting on to our vehicle other community members. They are
not the bus company but they can board the bus and reach the same destination
but on certain conditions, and they don’t have the decision rights roles and
responsibilities of the committee. It
may be that the advantages of being a member means that they pay a discounted
price for events that are run but still we don’t exclude the community at
large, but it may be they have to pay a different price or receive lesser
benefits than members.
The Bus
The bus is used as a metaphor for the committee themselves.
They are the vehicle, they are the fuel and they are the bus company. They
decide the route and maintain the vehicle. One of the key elements of this part
of the storyis the question, “Whose bus
is this?” I have found myself reverting back to this question time and time
again as the journey progresses.
It is often tricky for the facilitator, who is usually part
of an NGO and who very well may have initiated the initial committee meeting,
not to own or be perceived as owning the journey. This becomes more complex if
the NGO provides the venue, refreshments and maybe also provides assistance
with transport costs. In almost every society the host is the one who bears the
expense and therefore it is their event. The questions of “Whose bus
is this? Whose journey is this? Who is it that wants to get to the destination
and must pay the price to get there?”, helps to clarify the separate roles and
separate agendas of the NGO or facilitator and the committee. I sometimes
portrayed myself as a bus company consultant, to position my place more clearly
in the picture.
The Destination
Committees form for a number of reasons and there will
generally be several external goals that are stated. Of course committees are
only a collection of individuals and each individual will also have a number of
underlying reasons for being part of a committee and hidden assumptions for
what they may gain from being part of the committee. An individual’s primary motivation could be ego-centric to meet needs of status,
power, the expectations of others or the perception that there will be handouts
along the way. It could be an individual’s primary motivator is socio-centric, a sense of belonging and
the power that a committee has collectively to do things that the individual
cannot. This would typically apply to people who think that they will benefit
from their membership of a self-help group. A member’s motivation to join may also be more world-centric, in this case it is not
just for “us” the group but for “all of us” our community, our children our
future. In this case the member’s primary desire is to better the local community
in the knowledge that if the community does better they too will do better as
well. The likelihood is that the reason a person is willing to join a committee
is a combination of these three aspects; me, us and all of us.
If we think of our stated committee goal(s) as the
destination, then it is likely that there can be broad agreement. But when we
take into account the interior aspects of the committee members it is likely
that on the way to the destination there are a number of things that each is seeking
to satisfy. And if we are not explicit about this “internal” aspect of the committee
and the journey then we may find ourselves taking detours on the way to meet
individual passengers’ needs and as a result may never make our destination.
Members may become impatient with the journey and get off the bus, or the bus
may become lost or bogged or hijacked by bandits.
It is not so much that all the different agendas that individuals
have for making the journey may not be voiced but the facilitator can make all
the potentially different reasons for joining a committee in the me, us and all
us perspectives explicit. And having done that, we now have a way for naming
what might come up, in a new way. It is also easy to relate to the story of the
bus. Everyone has their own reasons for taking a journey and they may or may
not share these with others but if the bus is to reach its destination it needs
to stay on course and generally the needs of individuals are not part of that
destination. And that is the reason for having a clear destination, a good map
and a strong driver or leader. So, for the journey, individual agendas are fine
but if they risk taking the bus off course then we need to see if their
individual need is on the route the bus is taking or whether they may be better
to take another bus. So at this early stage we can embolden the committee to
ask at any time, “are we still on course or are we taking a detour?”
As part of this scene setting we can make the comparison between
two buses: Good Bus and Bad Bus. The Good Bus has a clearly marked sign as to
where it is going. As a result, everyone
on board is happy and confident, from the driver who is sure where he needs to
steer the bus, to the passengers who can relax and enjoy the ride, confident that
the destination is clear.
Compare this with the Bad Bus. The sign has fallen to the
ground, no one, least of all the driver or chairperson, has clarity as to the
destination. As a result, there is a lack of confidence that the bus will reach
any destination; people pointing in different directions as to where they think
the bus should go next. Others are moving away from the bus, having separate
meetings in small sub-committees, concerned, uncertain or afraid of what is
next. .
Because of the anxiety and confusion it is likely that many
passengers have lost their motivation for the journey; some will drift away or
just simply return home. This may also mean they are much less likely to want
to take a similar journey in the future. It is also impossible to see how the
bus will attract new passengers, which will be necessary if the vehicle is to
remain viable.
The Passengers
The committee is the bus, the vehicle, they are also the
fuel and energy and it is them who set the destination. And they are also the
passengers; the bus they have brought into reality is their vehicle for
reaching the destination they have decided on.
But they also want to attract other passengers as this will
increase the viability of the bus line and make it more sustainable into the
future. They want the NGO on the bus, and other NGOs, they want funders on the
bus and government; and they also want other community members to join them on
the journey as the more people who pay the fare the more viable the operation
and the more chance they will reach the destination for themselves and others.
But they can only attract other passengers if the
destination is clear and that all the other passengers see that the price they
pay is less than the value of getting to the destination. And this is one more
reason why it is so crucial to fix a clear destination. We don’t take a bus
that takes us somewhere near a city, we take one that delivers us to an exact
location.
Everyone knows that there is a price to pay for taking a bus
journey. In the case of our bus the prices differ. For the organizing committee
the price will include their time, the risk of raising, and perhaps not
fulfilling, expectations in their community, the use of their mobile phone, the
cost of getting to meetings and refreshments. So the question for the committee
is, are they willing to pay this price and to them is the price worth paying to
reach the destination?
In addition to the committee itself there are different
prices for the different types of passengers. For community members the price
might be to pay a monthly membership fee or be involved in certain activities. For
NGO’s the price will be higher, and may include financial assistance for projects
or staff expertise. For the Government the price may be representing the
community’s needs within local government or providing various forms of
endorsement, expertise or meeting venues.
One thing is clear, if you are taking the journey you have to
be prepared to pay the price and people or organizations making the journey
have to be clear about the price before they join. If they don’t pay, then as
much as we might value them, we need to kick them off the bus! If we don’t then it raises the question, “Why should
anyone pay?” and soon there is dissention, dissatisfaction and mistrust among
all passengers proposing to make the journey.
One of the real benefits of this part of the story is that
it again positions the NGO and the facilitator as part of the journey, as entities
which need to pay a price but are still clearly separate from ownership of the
venture. Essentially the committee is using them to assist them in making the
journey more viable.
Another benefit in talking about passengers and who are
needed on the bus is that it can
stimulate discussion as to the need for a world-centric perspective. There is
always a danger that a committee that originally sets itself up to benefit the
whole community reverts back to being a “self-help group “just focusing on the
needs and interests of the committee members. Now, it is possible to cut
transport costs and reach a destination by a committee hiring a minibus for
their own ends. And there is a legitimate place for this. But if the
communication of the committee is to ask for wide community support as well as
support from NGOs and other organizations and then they take this support and
invest it in their own minibus journey then those other passengers who also
paid the fare but were left behind are not going to be happy or supportive in
the future.
This area of passengers also leads into the other issues of
why passengers might want to get on this bus in the first place. And this opens
up discussion as to the need for a good map, a good driver, a roadworthy bus
and clear communications from the conductor.
Road Map
In the
context of the Parable of the Bus, the map is the plan of what route or process
the bus will take to achieve its destination. It needs to be clear and
unambiguous to everyone. We all know there could be unforeseen events that we
will need to contend with, blockages on the road, flooding, a flat tyre and
even sickness on the bus. All the same we are setting off with a clear path in
mind. The map gives passengers confidence, it means that only those passengers
interested in the route will join, it clarifies the benefit of paying the price
as the route has been well thought through and it gives the driver a clear
picture of where he or she needs to steer the bus – or in another way, how to
steer the committee to achieve the stated destination.
The lack of
a clear and agreed map means that at every crossroad, the journey needs to be
renegotiated. Again the confusion and energy that this process entails causes a
lack of confidence among the passengers and may well cause them to abandon the
journey.
Leadership
Leadership in
this story of the bus is represented by the driver but also takes into account
all the office holders of the committee, the secretary, the treasure, and the
heads of any subcommittees.
I have
found that it is good to use the committee to spell out how they see the job
descriptions of these positions and what is expected before people are voted
into the roles. This can be difficult as the committee will probably want to
make the election of officers their first task. The challenge is that until we
know the road the bus will take, it is difficult to know who will be best to
lead the process . So I generally
suggest that we have an interim committee of office bearers and then to have
fresh elections once the destination and the map have been agreed.
Of course,
what we are looking for is leadership that has the full support and confidence
of the passengers. What can help keep this on track and jump the hurdle of who committee
members think will suit them best from a “me and us “perspective is to keep the
destination and map very firmly to the front of the discussion and to ask the
question of who will be the best driver, or leaders for “all of us” for this
particular task.
I believe
it is useful to discuss the possible scenarios depicted above. What if no one
wants to really take responsibility for leadership? What if there is a
continual fight as to who should lead and confusion over their authority and
the potential loneliness of having to be leader and not always please everyone?
Having firmly set the expectations for the roles of leadership, while the
positions are still vacant, I think it
is helpful to talk about scenarios that could lead to problems. What if elected
officers don’t attend meetings, what if they don’t do what they have agreed to
do, what if the committee loses confidence in them, what if they are trying in
some way to unfairly take advantage of their position and how often will officers
be elected? And then to allow for hypothetical discussions on what action the committee
will take if these situations arise.
This is
also the place to discuss the various levels of involvement: what is the role
of the officers of the committee and what are we hoping for in support from the
larger community? For some reason this element can be unclear. How do they
explain their role on the committee as distinct from general membership of our organisation
and our engagement with the wider community?
Again we
can use the bus analogy. We are passengers but we are also the bus company,
setting the destination, deciding the route, deciding the price of the journey.
Communication
The issue
of communication is critical particularly in the early honeymoon stages of the committee’s
formation. If the committee exaggerates what it is proposing to do then it
creates a problem managing community expectations as it moves forward, it
potentially straitjackets committee members to advocating for things they have
promised. It creates stress if community members pay a monthly membership
subscription only to find what they thought they would receive in return is not
on the immediate agenda of the committee. And the committee chairperson or
driver cannot meet everyone’s expectations.
The analogy
from the bus story is that it is the conductor’s role to lean out the bus door
and shout out the destination. If there are more than one “voice” it will
create chaos if one voice is shouting Nairobi and the next one Cape town. Clear
‘single voice” communication is key to getting more passengers on the bus and
keeping harmony once the passengers’ board.
Roadworthiness
If one is
going to board a bus and the journey may take several years then it is
important that the bus is well maintained and that we don’t wait for breakdowns
to fix a problem. Typically a breakdown will happen when we are not expecting
it and at times of stress, like bumpy roads and steep hard hills, we need to be
on the move. A well maintained bus is continually checked to make sure it is
safe and up to the journey ahead. I ask committee members to make a list of all
the things that they would want to make sure is working on the bus: the horn,
the indicators, the brakes etc. and then to make a list of all the things that
they think would be a good roadworthiness test for a committee. Typically the
group will come up with expectations for the driver and what a good chairperson
will look like, how they will show respect to one another, how they will be
accountable to follow through on what they commit to, how they will attend
regular meetings and so on. Then I try to have them honestly score themselves
between 1 and 10 on how they see themselves now against this set of standards.
This then forms a benchmark for improvement and there usually follows an
agreement to keep checking back regularly on the health of the vehicle, in this
case the rules of the committee. I have found committees tend to have an
exaggerated view of how well they are performing and so it it useful to talk
about how a score of five might look and what would we see in a committee that
scored a perfect ten.
There is
wisdom also in having discussions about the opposite, the bad bus, in each of
the aspects above and particularly the roadworthiness aspect. What will happen if we don’t have a good map,
what will happen if our communications are confused and what will happen if we
take things for granted and don’t keep the bus in this case the committee in
good shape for the journey.
Registration
Depending
on the country and applicable laws it is important that the committee has the
appropriate registration. This will be important if they are to own property,
have a bank account and apply for grants. I have found that most committees are
aware of the necessary registration requirements but it is always good to make
sure that they check the legal structure they are proposing is the best from
the available options. Otherwise they may find legal restrictions placed on their activities. I
think it is important that the committee raises the money for registration themselves;
after all it is always their bus and their journey.
Good Bus:
The right registration means no problems for the journey
Bad Bus:
The wrong registration can mean real problems as the journey unfolds
Advocacy
If a bus,
like the committee, is well maintained, is meeting a need and has the support
of the community, then when there are issues, the committee is in an excellent
position to advocate for change. Government
in particular are often not used to unified community groups with a clear purpose
and destination and are surprisingly humble in response.
Our Goal (at
the end)
If the map
is good we can always find out where we are on the journey, we can measure our
progress, tell the story of our journey and how far we have come. We can celebrate
as we progress and we have a sense of how far we have to go. In many ways the
actual road unfolds as we take the journey. The map is just a map and should
never be confused with the landscape. But with a clear destination in mind and
common purpose the end is actually always in sight.
From my
experience there is no right time to raise issues in the story. I generally try
to tell the whole story in one sitting and then we focus on where the committee
is at a particular time and what is the most important aspect to focus on. When
formation stages, challenges or problems are brought forward in subsequent
meetings we try to use the bus story to solve them so that we have one consistent
thread that can endure long into the life of the committee rather than making
everything up based on who has the floor or what the expert says.
I know from
many experiences that the story of the bus is sticky and when revisiting a committee
even after a gap of several years, when I ask what we talked about last,
someone will always say, we talked about the bus, and our journey and how we
were travelling.
The Final Element
The final element of the Parable is how this metaphor
relates to development practitioners and staff working in NGOs. From the NGO
perspective there are three key elements. In order to make a particular journey
with a group, the NGO staff needs to be a competent driver and licensed to
drive, the vehicle must be capable of making the journey and the roads need to
be appropriate to the particular vehicle. So thinking about the interior of NGO
itself, the vehicle refers to a particular model or approach that may be chosen
in order to guide, or make the journey with a group; it could an approach for a
sector such as an approach to economic development, health, water, agriculture
or education. Or it could be an approach that is designed for a target group
such as a group of framers, women, youth or and people with a disability. The
driver needs to have the competence or appropriate license to drive the
approach, which means they have to be given the necessary training and support
or be licensed by the organization to drive the vehicle safely. And finally the
organization itself needs to have created the necessary enabling environment
and internal pathways to be able to drive the approach. If any of these three
elements are missing or mismatched the chances are that the driver will come to
grief and often he or she will be a casualty along with those they are taking
with them.
© Words Jock Noble; Available for use with permission and
attribution
Pictures from World Vision Australia and previously used in
Indonesia. A new set of diagrams is currently being developed.